If you are looking to cancel your order then send us an e-mail on firstname.lastname@example.org and please type in ”Cancel” in the subject section followed by your order number. Bare in mind we can not guarantee that your order will be cancelled if you send us a cancel request. However, if your order hasn't been processed by the time we handle your cancel request we are normally able to cancel it.
No, you do not need an account to shop at LilyVe.com.
If you have not purchased from us before, you can create an account and a password will be sent to the e-mail address you entered. Use your account to keep track of your order and to save you from re-entering your shipping information the next time you shop with us.
Please note that we do not share your information in any way and your password is well encrypted and will never be shown to us. No newsletters or promotions will be sent to your e-mail unless you allow us to do so by ticking the newsletter box at your profile.
When your order has been dispatched from our warehouse, you will get a shipping confirmation e-mail with your tracking number.
You can also log in to your LilyVe.com account on our website and go to the ”My Account” section. There your order will be updated with a tracking number.
Please note that if the delivery method selected by yourself was a “Postnord Pick-up place,” the order will not be delivered to the address you entered, but to a Postnord Pick-up place near your delivery address.
You can check the status of your current order as well as your whole order history in the “My Account” section on our website. You need to be logged into your LilyVe.com account in order to access your “My Account”.
Why did you cancel my order?
There can be various reasons to why an order gets cancelled. The most common reason is that the product you have ordered wasn't actually in stock and should not have been available on our website. If we have to cancel an order, we always send an e-mail explaining why it has been cancelled. If you by any chance haven't received an e-mail with an explanation after your order has been cancelled, then please contact our Customer Service on email@example.com
We are working with Mondido which allow us to offer you the vast majority of payment methods currently available. The payment methods that are available in your country will be listed at the checkout step..
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards and items not bought through www.lilyve.com and any item not in its original condition, is damaged or missing parts for reasons not due to our error. In addition, any item that is returned more than 30 days after delivery is non-returnable.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Kommendörsgatan 2, 11448 Stockholm, Sweden
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the gift giver will find out about your return.
To return your product, you should mail your product to: Kommendörsgatan 2, 11448 Stockholm, Sweden. Within Sweden, the return shipping is free of charge. Customers outside of Sweden are responsible for paying for the return shipping costs. Shipping costs are non-refundable.
If we are providing you with a DHLexpress return slip, and you are eligible for a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In the case of making a warranty claim, the claim can only be submitted by the original purchaser of the product.
If the item was received as a gift and shipped directly to you and the purchaser marked it as a gift at the time of purchase, the gift receiver can submit the warranty claim.
Submission of a warranty claim does not guarantee a replacement will be offered.
Refunds will not be offered in cases when: the customer knew the item was faulty at time of purchase (either advised of this by LilyVe or otherwise) or the customer damaged the item after purchase.
If warranty claim is approved, LilyVe will replace the item with the same product if its available. If the item is not available, LilyVe will send an product that is similar in style and value.
LilyVe will only accept warranty claims when a purchase is made directly from LilyVe or lilyve.com.
Warranty claims related to purchases made at LilyVe authorized retailers must be returned to the authorized retailer where purchase was made.
LilyVe's warranty does not cover damages to items caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, failure to follow the item's care instructions. Do not expose LilyVe products to harsh chemicals as they can alter the appearance of the product. This include, but is not limited to, silver polish.
LilyVe is not responsible for lost or stolen items.